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Success Stories Vixsoft

Millgate work in partnership with Vixsoft to provide their clients with exceptional service and support

The Challenge

Vixsoft provide powerful and easy to use software to the freight industry, and have been doing so for over 35 years. They’ve been utilising Millgate’s expertise and advice for over half a decade, working in partnership to provide Vixsoft’s customers with the best possible service.

Recently, Vixsoft came to Millgate needing a helping hand with an infrastructure install. Vixsoft had a customer in Ireland who required help with a new server, but were struggling to meet the demand to complete the job. The server needed everything from delivery to backup, so they could run Vixsoft’s software efficiently.

Overall, Millgate has helped Vixsoft with four different server installations since the partnership began.

The Solution

Millgate’s engineers were happy to help, and went the extra mile to train Vixsoft on how to do the installation at the same time.

On a bank holiday, we visited the customer site with Vixsoft and installed, migrated, set up, and troubleshooted the infrastructure. We installed the hard drives, processors, power suppliers, and then proceeded to loaded up the operating system and set up virtual machines. We installed it onto the network, and added a complimentary email migration which arose whilst onsite.

Vixsoft’s customer arrived on the Tuesday to a fully-installed server, causing no interruption to their day-to-day workload.

We always use Millgate as a supplier. They consistently provide us with the best service on offer.

No matter what the project is, I know we can go to Millgate to get what we need, and we can always rely on our Account Manager for advice, which is extremely useful. They’re fantastic.

 

Vixsoft IT Manager
The Results

Rather than worry about the complications of ordering and installing equipment themselves, Vixsoft continue to let Millgate provide this service for them.

By working with us, we can deal with any problems that might arise, alleviating any worries. We bring an extra layer of support and security to their service delivery.

6 years of partnership
2 week turnaround
4 server installs
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