The Challenge
Established in 2017, Mane Metering Services Limited provides meter installation, removal, and maintenance services to the gas supply industry across industrial, commercial, and private premises.
With a team of around 37 people, including direct employees and subcontractors, the company brings over 50 years of combined experience from major industry players such as British Gas and National Grid. Today, Mane Metering works closely with Cadent and Meter Asset Management Companies, delivering services that meet and exceed customer expectations.
The Solution
As Mane Metering grew, its reliance on technology became critical for day-to-day operations. Initially, the company partnered with a small IT provider (a one-man operation) which worked well during the early stages. However, this arrangement soon revealed its limitations.
One morning, Mane Metering lost access to all email services following a server upgrade by their IT provider. While most emails were recovered, the missing messages included job cards for that day, essential for billing customers.
If they hadn’t got the emails back, they stood to lose around £5,000. Fortunately, their client resubmitted the job cards, but the incident highlighted a serious risk to business continuity.
Determined to prevent future disruptions, Mane Metering sought a more reliable IT partner. After consulting with industry contacts, they were introduced to Millgate. They loved the fact that Millgate was local, as supporting local businesses is important to them, and Millgate’s reputation for expertise and responsiveness made it the perfect fit.
The Results
Millgate worked closely with Mane Metering to implement a robust IT solution that ensured stability, security, and scalability. This included migrating email services to a secure, cloud-based platform and providing ongoing support to safeguard against downtime.
Since partnering with Millgate, Mane Metering has enjoyed uninterrupted IT services and peace of mind. The new solution has eliminated the risk of email loss and improved operational efficiency. They now have a reliable partner who understands their business and responds quickly when they need support.
With Millgate as a trusted technology partner, Mane Metering is well-positioned to continue its growth and maintain its reputation for reliability. The partnership ensures that as the company expands, its IT systems will scale seamlessly to meet future demands.
