Flender is a global leader in mechanical drive systems, with headquarters in Germany and operations worldwide. Formerly part of Siemens, the company became independent in 2017 under The Carlyle Group. With a distributed workforce across the UK, reliable mobile communication is critical to their operations.

Flender faced significant issues with their previous mobile provider. As a small account within a large network, they lacked dedicated support and were treated as 'just a number.' Their previous provider offered only an online portal with no account management, making tasks like ordering new devices or resolving billing queries time-consuming and frustrating.

• No proactive communication or review
• Unexpected overseas charges discovered only after bill analysis
• Difficulty sourcing replacement devices and accessories
• Outdated handsets and inconsistent device allocation
• No technical support for Apple device configurations pushed from German HQ

Millgate worked closely with Flender to understand their pain points and deliver a tailored mobile solution. This included:

• Refreshing all mobile devices and SIMs
• Implementing a streamlined billing system
• Providing device repair services
• Ensuring Apple device settings and apps were correctly configured for HQ requirements
• Introducing Quarterly Business Reviews (QBRs) to proactively manage changes such as staff moves, international promotions, and bolt-on requirements

• Effortless transition: “I was concerned but didn’t need to be. Everything was smooth, and staff told me how easy it was.”
• Timesaving: No more setting aside hours to resolve mobile issues; everything is handled quickly by Millgate.
• Improved user experience: Staff now have modern devices and reliable support.
• Business continuity: Remote workers remain connected, safeguarding external communications.
• Proactive management: QBRs prevent unexpected costs and ensure the right services are always in place.
• The transition from the previous supplier to Millgate was seamless
• All devices were rolled out without downtime or connectivity issues.
• Transfers were completed smoothly, avoiding disruption for remote staff.
• Regular QBRs now ensure quick adjustments for new starters, leavers, and international roles.
• Dedicated account management means Flender can resolve issues with a single phone call.