Bransby Horses is a leading equine welfare charity, who for over 50 years, are dedicated to rescuing and rehabilitating horses. With more than 700 acres of land and hundreds of horses in their care, efficient communication and security systems are essential to their daily operations.

As the organisation continues to grow ensuring uninterrupted connectivity and safeguarding their premises has become a critical priority. Without these systems in place, the charity risks delays in emergency response, reduced operational efficiency, and potential safety concerns for both animals and staff.

Bransby Horses had been informed by their telecoms provider that that their existing solution would soon be unsupported prompting the need for a timely upgrade.

In addition, their existing CCTV system was coming to the end of its life and no longer fitted their requirements. With two sites to manage and the need to ensure the safety of their horses, staff and visitors, the charity required a more robust and compliant surveillance solution. They needed a trusted partner who could provide expert advice and implement a reliable, secure system.

Millgate carefully listened to Bransby Horses’ requirements and helped them explore the available options before recommending a solution that balanced advanced technology features with cost-effectiveness.

For their communications system, Millgate implemented a cloud-hosted VoIP solution offering increased flexibility, improved call quality, and additional features including an integrated CRM system and a contact centre platform that allows staff to handle calls more effectively. 

Bransby Horses staff received new handsets and headsets, along with training sessions to ensure staff could confidently use the system. The charity’s existing phone numbers were ported to the new solution to avoid disruption to their operations.

To address security concerns, Millgate also began delivering a new CCTV system tailored to Bransby Horses’ needs. This solution was designed to eliminate the privacy risks associated with their previous setup, while enhancing overall site monitoring.

Enhanced communication: The new VoIP system delivers clear communication between staff & customers

Future-proofed operations: The solutions support Bransby Horses’ long-term digital transformation goal

Improved efficiency: The contact centre solution streamlines call handling and reduce response times

Increased security: The CCTV upgrade enhances monitoring and compliance

Stronger supplier relationship: Millgate’s consultative approach ensured the charity received tailored solutions without unnecessary costs