Our Commitment
At Millgate Ltd, we are committed to delivering exceptional service and maintaining the highest standards in everything we do .
We value customer feedback and recognise that complaints provide an important opportunity to learn, improve, and strengthen
our services.
If you are dissatisfied with any aspect of our products, services, or interactions with our team, we encourage you to let us know.
We take all complaints seriously and are committed to resolving them fairly, professionally, and as quickly as possible.
How to Make a Complaint
You can raise a complaint by contacting our Customer Services team using one of the following methods:
Telephone: 0114 242 7310
Email: [email protected]
When submitting a complaint, please provide as much information as possible, including:
- Your name and organisation
- Contact details
- Details of the issue or concern
- Dates, times, and any relevant references
- Any actions already taken to resolve the matter
Providing detailed information will help us investigate your complaint efficiently and effectively.
What Happens Next?
Once we receive your complaint:
- We will acknowledge receipt of your complaint.
- We will review the information provided and investigate the matter thoroughly.
- We may contact you if we require additional information.
- We will work to identify an appropriate resolution and keep you informed of progress where necessary.
If the complaint cannot be resolved immediately, it may be escalated to a member of our Senior Leadership Team for further
review.
Our Approach
We are committed to:
- Treating every complaint fairly and impartially.
- Taking concerns seriously and investigating them appropriately.
- Maintaining confidentiality where possible and appropriate.
- Responding in a professional, respectful, and timely manner.
- Learning from customer feedback to continually improve our services.
Escalation
If you feel that your complaint has not been resolved satisfactorily following our initial response, you may request that the
matter be reviewed by a member of our Senior Leadership Team. We will conduct a further review and provide a final
response.
Continuous Improvement
Millgate Ltd actively reviews customer feedback, complaints, and service performance to identify opportunities for improvemen t.
We view complaints not simply as issues to resolve, but as valuable insight that helps us enhance the experience we provide t o
our customers
