Empowering seamless, flexible business communication with Microsoft Teams Voice
Hybrid work is here to stay, and keeping everyone connected means giving them tools that actually make work easier.
Make and receive external calls directly within Microsoft Teams, alongside chat, meetings, and collaboration tools. This future-ready system replaces traditional phone lines, reduces costs, and supports hybrid work with secure, scalable technology.
What are my options for a Microsoft Teams Voice phone system?
At Millgate Connect we know every business is unique which is why we provide Teams Voice in three different options.
Direct Routing
Direct Routing lets you connect Microsoft Teams to your existing telephony infrastructure via certified Session Border Controllers (SBCs). Ideal for businesses with global operations or custom call flows, it allows you to keep existing numbers and carrier contracts while leveraging Teams’ advanced features.
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Maximum Flexibility – Connect Microsoft Teams to your existing telephony infrastructure and keep your current numbers and carrier contracts.
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Advanced Control – Customise call flows, routing policies, and integrate legacy PBX systems for complex business needs.
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Global Reach – Enable enterprise-grade voice services across multiple regions without being limited by Microsoft Calling Plan availability.
Operator Connect
Operator Connect is a Microsoft run program available to an exclusive group of partners that brings you a fast, reliable way to enable external calling in Microsoft Teams - without the complexity of managing infrastructure. Assigning numbers and features is carried out directly through the Microsoft Teams Admin Centre reducing the burden on IT Teams. Enjoy guaranteed service levels, simplified number management, and a fully cloud-based solution that scales effortlessly.
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Quick Deployment – Get up and running in days, not weeks, with Millgate Connects streamlined onboarding.
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Expert Support – Our team manages the technical details and provides ongoing assistance for peace of mind.
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Future-Ready – Eliminate on-premises hardware and embrace a secure, scalable solution built for hybrid work.
Horizon for MS Teams
Horizon for Microsoft Teams combines the power of a hosted VoIP PBX with the collaboration features of Microsoft Teams. This solution is perfect for businesses that need advanced telephony functionality, such as call recording, hunt groups, and detailed reporting, while maintaining the familiar Teams interface.
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Advanced Call Features – Access PBX-level capabilities like call queues, auto-attendants, and group management.
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Seamless Integration – Use Teams as your single communication hub while leveraging Horizon’s enterprise-grade reliability.
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Future-Proof Solution – Stay ahead of the PSTN switch-off with a fully cloud-based system that scales with your business.
Never miss a call
SIP Trunk Call Manager (STCM) ensures your business stays connected during outages or disruptions. Acting as a backup for Microsoft Teams, STCM keeps calls flowing even in emergencies. Manage all your numbers from one easy-to-use platform, with features like real-time call diversion and group pickup for seamless inbound call management.
Capture every conversation
Record calls and meetings in Microsoft Teams with secure, compliant (PCI/PII) solutions that meet complex regulatory needs. Integrated Voice AI unlocks value from conversations by providing actionable insights, helping your business stay informed and compliant.
Turn data into decisions
Unlock the power of your call data with reporting and analytics for Microsoft Teams Phone. Gain real-time visibility into call volumes, performance metrics, and user activity, all from an intuitive dashboard designed to keep your business connected and efficient.
With advanced insights at your fingertips, you can monitor trends, optimise resources and improve customer experience. Whether you need detailed call logs, live wallboards, or historical reports, Teams Voice reporting gives you the clarity and control to make smarter decisions every day.
Get in touch
Book a free discovery session today with Millgate to explore how Microsoft Teams Voice can improve your business communications.
