Microsoft® Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. It provides social insights, business intelligence, and productivity with One Microsoft solutions.
Microsoft Dynamics CRM can be used in the cloud, on-premises, or with a hybrid combination.
Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of your customer. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight. With customer engagement CRM by Microsoft, we help your company deliver amazing customer experiences.
Personalise customer experiences
Creating end-to-end, outcome-focused journeys that engage at the right time and place.
Create proactive experiences
Determining the next best interaction with your customer based on context.
Make customer engagement predictive
Using analytics—internal and external data to identify patterns and predict outcomes.
Our CRM solution helps you make every customer engagement an intelligent one, so you can market smarter, sell effectively, and deliver amazing customer experiences anywhere.