Featured Success Stories

IT Services Device Repair

Slash downtime and admin burden

01 Request

Log a ticket by emailing our dedicated team whenever your device breaks. Our Repair Centre will receive the ticket and start the repairs process.

02 Receive

We’ll send a courier to collect your device at a convenient time and location for you. We can also provide a temporary replacement if required.

03 Repair

We’ll repair your device and send it back to you. Our SLA is 5 working days from receipt of item, so you can get back to business with your repaired device.

The Cost of Device Downtime

In times of economic uncertainty, businesses might prioritise sweating assets like hardware rather than buying new. However, when business-critical tech breaks, the true cost of device downtime can be massively detrimental to productivity and profit.

Our hybrid working world also raises the risk of device breakages, with more kit being taken on the move, away from the safety of the desktops it once sat on.

Wouldn’t it be reassuring to know that when a device does go down, you can raise a ticket and have it back to working order in no time at all?

Can We Fix It?

Yes, we can! Our in-house technicians can repair phones, laptops, desktops, tablets and wearables with a 5-day SLA, and there are a host of other benefits to having the team on hand when you need them.

 

Better Value

New device value is ever-increasing, so repairing existing assets often the most cost-effective option. Doing so through Millgate can be better value than purchasing extended warranties, because you only pay when something breaks, not up-front.

Flexible Options

Millgate’s Device Repair services can be accessed on an ad-hoc, pay-as-you-go basis, or on a contract, granting access to unlimited repairs for organisations with large estates.

Replacement Stock

We can provide replacement hardware while your device is repaired, so you can resume business-as-usual immediately with guaranteed next-day swapouts.

Designed for Hybrid Working

Managing multiple devices across multiple locations is a headache, but Device Repair removes that pain with nationwide collection and delivery, whether your broken kit is at home, in HQ or anywhere in between.

The Alternatives

3rd party breakfix is not usually suitable for end-user devices, and replacement items won’t be pre-configured, putting more demand on you. This is also true of warranties, which don’t cover accidental damage and can cost more. Plus, you’ll miss out on the personal service of Millgate’s Device Repair team!

What Our Clients Say

“I have been using Millgate’s repair services for some years, and I cannot fault the service they have provided to both myself and the IT Team. All quotes and repairs are transparent and upfront. The quality of repairs has always been good from Millgate, even the completely smashed iPads come back looking brand new.”

Infrastructure Engineer, Witherslack Group Ltd

IT Services for Every Need

Millgate’s portfolio of IT Services are designed to strengthen and support your IT function, with an in-house team based in our Sheffield office ready to help you succeed, whatever you need.

IT Support

Let Millgate do the hard work for you. Whether you want to outsource one aspect of our IT management or several, we will create a bespoke, flexible solution that fits the needs of your business.

Remote Helpdesk

With in-house 1st-4th line support, you can rest assured that the fix to all of your technical issues, whether simple or complex, is just a ticket away.

Cabling & AV

Our team of experienced cabling engineers provide design and installation services for any structured cabling requirements, plus installation and deployment of AV and CCTV tech products.

Build, Image & Test Centre

Our secure build centre facility provides you with peace of mind, knwoing that any items configured prior to delivery will have passed rigorous quality tests. Save time setting up your people for success.

Learn More

To find out more about our IT Services, click here or speak to a specialist today.

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    Please note we are currently having issues with our contact form - please email us on [email protected] instead and our team will get back to you ASAP
    We are aware of the significant global IT outage affecting many windows operating systems. These issues are beyond Millgate’s control, however we would like to re-assure you that Millgate are fully operational. We are here to support any customers that are experiencing any issues.
    We are aware of the significant global IT outage affecting many windows operating systems. These issues are beyond Millgate’s control, however we would like to re-assure you that Millgate are fully operational. We are here to support any customers that are experiencing any issues.