Turn every interaction into a lasting connection
Legacy, on-premise contact centres can’t keep up with today’s fast-paced world. Workplaces are shifting to hybrid and remote models, customers expect seamless experiences across new channels, and technologies like AI and automation are transforming how businesses connect. To stay ahead, scalability and agility aren’t just a nice to have, they’re essential.
That’s where the cloud comes in. Using Contact Centre as a Service (CCaaS) can empower your business to adapt quickly, control costs, and deliver exceptional customer experiences. Whether it’s enabling remote teams, managing sudden spikes in demand, or instantly rolling out new features, the cloud gives you the flexibility and innovation your business needs to thrive.
At Millgate Connect we understand that a more efficient, proactive workforce, and a positive customer experience is a strategic priority. We will work with your business to build a solution that allows each customer to connect with you on their channel of choice without compromising on convenient and streamlined interactions.
Services
Automatic call distribution
Automatic call distribution (ACD) solutions manage the flow of interactions by routing calls and messages to available agents according to factors such as agent skill set, customer intent, and priority level.
CRM Integrations
Today's customers expect personalised and relevant interactions on every channel. By connecting contact centre systems with Customer Relationship Management (CRM) platforms, organisations get a complete, unified view of each customer, making it easier to deliver consistent and well-informed experiences at every stage.
Predictive diallers
Outbound contact centres use predictive diallers to automate calls, increase agent efficiency, and reduce idle time, helping reach customers at the best times for higher engagement and conversions.
Analytics & Reporting Tools
To optimise contact centre performance, organisations need access to accurate data and must proactively monitor key metrics across all service channels. Advanced solutions offer unified dashboards, AI-driven insights, and automation to improve efficiency, customer satisfaction, and strategic decision-making.
Artificial Intelligence
Artificial intelligence plays a vital role in modern contact centres, helping manage customer interactions and deliver insights into behaviour. Tools like chatbots, virtual agents, and automatic transcription enable 24/7 service, self-service options, and free up agents to focus on complex queries.
Omni-channel engagement
Omnichannel engagement unifies voice, email, chat, social media, and messaging apps into one platform for consistent, personalised customer experiences. Agents gain full visibility of each customer journey, enabling faster responses and stronger relationships.
Why Millgate?
Millgate delivers end-to-end IT and communications solutions with expert support, tailored services and a commitment to helping businesses grow, adapt and succeed.
Tailored solutions for every business size and sector
We understand that every business is unique, which is why our solutions are designed to fit your specific goals, challenges, and industry requirements - whether you're a growing start-up, a mid-sized company, or a large enterprise. We will work with you to ensure success.
Contact UsExpert advice from our connectivity specialists
Our connectivity specialists take the time to understand your business. At Millgate our team have industry expertise and access to a broad network of leading connectivity providers so we deliver tailored, scalable solutions that support long-term growth and performance.
Contact UsEnd-to-end support from sourcing to setup
From initial consultation to seamless setup, our in-house support team delivers comprehensive support every step of the way. We manage the process end-to-end, ensuring a smooth transition that aligns with your operational goals and future growth.
Contact UsFuture-proof options to keep your business ahead
We offer forward-thinking connectivity solutions designed to evolve with your business. Our expert team helps you stay ahead of the curve with scalable, reliable options that support innovation and long-term success.
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