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One of the toughest decisions that the leader of a small or medium-sized business can face is knowing how and when to invest in technology. The aim is to boost growth, enhance productivity, and help safeguard the future of the business.
This report by First Voice and Cisco found staggering results when asking decision-makers how they keep up with the pace of digital change and its impact on the workplace. It found 5 key challenges smaller businesses are facing with their technology.
Running a small business requires decision-makers to wear several hats. On top of day-to-day jobs, they can deal with marketing, HR, accounts and sales – not to mention the technology.
For around two out of every five employees in the report, the business leader was the one responsible for delivering staff IT training.
Many small businesses take on additional burden by running their own IT, as those who did hire outside help did so at an early stage.
Regardless the size of a business, if it’s making significant investment in technology, then consideration should be given to making use of professional service and support packages as part of the primary purchase.