We value what our client felt about working with us, which is why we constantly ask for feedback to see how we are performing and to seek improvements. Here is some recent examples of what our clients think of us.
Darren maintained a calm, professional composure at all times which instilled great confidence in me. He worked well beyond expectations until the issues had been resolved satisfactorily. I would like to thank Darren and Millgate for the excellent service we received. I would have no hesitation in recommending Darren and Millgate as a 3rd party support company for VMWare V-Sphere, Citrix, RES Support and DataCore
We are very satisfied, both the products and services are beyond our initial expectations. Millgate have been a very valuable partner for the Liverpool Everyman project and for the day to day IT requirements for LMTT. Being able to trust our account manager and know that there is an experienced and professional group of engineers within the solutions team that are just a phone call away has meant we have tailored IT solutions and support at very competitive prices.
My experience with Millgate has enabled me to concentrate on my day to day job, rather than have to worry about being ripped off or over charged by a supplier and having to spend time on the minutia that comes with supplier management, I also know that if I need quality technical engineering work at last minute, Millgate will find a way of meeting my expectations and deadlines.
Millgate engineers can be left alone on site to get on with the work and do not require constant checking like some companies I have used in the past, I can trust that when I come back at a later time, work would have progressed at a healthy pace and that the standard of work would surpass my expectations.
Millgate was very professional and explained everything that was happening. They allowed me as IT manager to set rules for my network and implemented some of their own suggestions. They talked me through the new ways of how to do things with the updated server OS.
I found Millgate to be very knowledgeable and explained things clearly. I have managed to continue with tasks this week, without the further need to call for assistance from Millgate or any other engineers.
I would just like to say a big thank you to Millgate, who has made the changeover much more manageable and far less painful than it could have been.
Managing 5 schools means we need to find a supplier that knows how we work providing support, invest time and offers value for money to us. Luke and Millgate consistently perform well above our expectations, which are pretty high anyway!
Millgate value the customer's relationship with their suppliers and that is reflected in the professionalism of their interactions. The bottom line is that they make sourcing easier and help to get to savings faster.
My overall experience in working with Millgate is very much a positive one. Their professionalism is refreshing and that is why they have been our preferred supplier for all IT equipment requests over the last 5 years.
I would advise anyone that is considering an opportunity to work with Millgate to do so.
One of the greatest battles I face is procuring equipment at the lowest price, whilst striving for the best service.
Until I started doing business with Millgate I was to believe that the two were distinctly disjointed – having had to pay a premium for service or settle for missed deliveries but stick within tight budgets, I thought there was no hope.
“What do I need to do to get you to experience how good Millgate are?” was the first thing our account manager said to us, no doubt facing the onslaught of a highly competitive market. We haven’t looked back since. Reliably fantastic.
I would like to say that the work and dedication of Millgate towards the UCKG has been remarkable. The engineer dedicated himself, going an extra mile to finish the work. I hope all our suppliers could learn from and value such dedication, because that is the way to gain more clients and make the existing clients feel more valued.
I do not hesitate to recommend other companies to contact Millgate for technical support or any installation work. Overall a fantastic experience and I look forward to working closely with Millgate in the future!
Just wanted to say thank you for your continued professional support and services you have provided FBH over the last few years.
You are always quick to quote but most of all attack our IT requests competitive from the start allowing myself not to waste time beating the price down. Delivery is always swift as promised and I cannot recall any missed next day deliveries.
I hope we can strengthen your relationship and build on the trust we have achieved to date.
When first contacted by Millgate, my then provider was giving me what I thought was very good pricing and delivery.
But since I moved all of our IT buying to Millgate, I’ve been given excellent service, a very perceptive and responsive single point of contact in a dedicated Account Manager, and also excellent pricing.
I still have other Companies trying to get me to consider them, but I see no reason to when everything is provided exactly as I need it right here.
I have used Millgate for a few years now and have always found the account manager very approachable.
The service and speed of delivery is second to none and they are nearly always able to source any items I require.
Since using Millgate as a supplier I have always experienced excellent customer service from Andrew and had found that Millgate on most occasion always gets the best price. I will continue to use Millgate for the foreseeable future.
Used Millgate to repair an iPad with a cracked screen.
The repair was outstanding and unless I was looking for it I would never had known it had ever been damaged in the first place.
Millgate provide us with an exceptional level of customer service for our O2 Mobiles. We like the personal service and the money saved with their account management service. Tracy our account manager is very pro-active and recommends the correct bolt-ons that make us good savings.
Our account Manager at Millgate always provides an excellent service and has reduced our IT and Telecoms expenditure considerably.
Very helpful and competitive pricing always, couldn’t ask for a better service.
The team at Millgate is a pleasure to work with. They are flexible and responsive. Our clients are very satisfied with the repair work Millgate carries out on their mobile devices.